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Beware the Shark Infested Waters of Ebay: Ebay Fraud Run Amok
Copyright 2005 Brad Eden
Fake items abound on eBay, and it takes much effort not to be
duped by scammers who peddle these wares. There have been many
painful stories relating how a seemingly legitimate item turned
out to be either fake or...
Ebay Secrets Revealed!
Ebay Secrets Revealed It is rumored that the top affiliate at eBay made over $1 million dollars in January 2004. Who wouldn't like to know his eBay secrets? In fact, it is estimated that the top 10 eBay affiliates all earn over $100,000 per month. ...
Ebay Seller Problems And Solutions
Selling Problems on eBay and Their Solutions
eBay provides internet users with an online flea market where
buyers and sellers from around the world meet to conduct trade.
However, like most traders who are faced with an innovation...
Selling Real Estate on eBay
Copyright 2005 MHG Consulting
Selling real estate over the internet may sound like an awkward
idea. However, the exposure the real estate receives over such a
widespread media like the internet is every realtor's dream.
Can eBay be used...
Want To Be An eBay Millionaire? Have You Got What It Takes?
Taking the leap to full-time as an eBay seller is living the
dream: earning a real income, working at home, being your own
boss etc. It's the promise of a million scams, but it's finally
come true, at least for some.
What they don't always...
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How To Respond To An eBay Buyer's Complaint.
At some point in your eBay selling life, one of your customers
is going to send you a complaint. As long as you respond to it
properly, however, it's easy to keep a complaint from turning
into a crisis.
Respond Immediately and Grovellingly.
Someone might complain to you directly, or they might do it
through eBay. Whatever happens, you need to email them
immediately. Here's a template to use:
"I have just received your complaint and I would like to say
that I am very sorry you aren't satisfied. If you would like, I
can send you a [replacement/refund] for the item, as part of my
'no questions asked' guarantee. I apologise again for our
mistake."
Whatever you do, don't start making excuses for yourself. "Oh,
sorry, I didn't get around to posting it yet because I've been
busy at work and I'm going on holiday next week..." - no-one
cares. If the buyer isn't satisfied, then you screwed up, and
you need to apologise repeatedly and do everything you can to
make them happy again. Besides, is it really worth your time to
go through eBay's long-winded dispute process when all it's
going to do is alienate your customers?
This an attitude that will give you a massive advantage in eBay
selling, for the simple reason that many smaller sellers are
confrontational, unhelpful and out for every penny they can get.
If buyers are rude to you, it's just because they're used to
dealing with rude sellers.
Responding politely, promptly and being willing to do anything
for your buyers will mark you out as different. It's so
rare
that you might even manage to turn your complaining buyer into
one of your most loyal customers!
Let People Phone You.
Don't insist that everything is done with email - allow
frustrated buyers to phone you and have a chat about their item.
The chances are that they will never have talked to a human
voice before about an eBay complaint, and will be even more
impressed with anything you offer them to solve their problem.
Neutralise Negative Feedback.
If it really comes down to it and your complaint ends up as a
piece of negative feedback on your record, make sure you post a
response - and don't make it something like "buyer was
impossible to work with, avoid"!
Instead, post an apology, and detail what you did to put things
right, for example: "Very sorry for the scratched item, I have
sent a replacement". You may also find that some buyers leave
feedback before you have the chance to put things right, in
which case you could write a phone number in the response space,
or something like "I have emailed you about a refund".
This will let anyone looking through your feedback see that not
only are negatives very rare, but the few that there might be
aren't really worth counting.
In the next email, you'll learn how to turn your shipping costs
into a profit center.
About the author:
Kirsten Hawkins is an Ebay and internet auction enthusiast from
Nashville, TN. Visit http://www.auctionseller411.com/ for more
great tips on how to make the most from Ebay and other online
auctions.
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